Privacy Policy

At Viziq, your privacy is important to us. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our AI-powered product visualization services.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

Email address
Name and company name
Billing information (processed securely through our payment providers)
Account preferences and settings

1.2 Waitlist and Contact Form Submissions

When you join our waitlist or submit a contact form, we collect:

Email address (required)
Name and company name (optional)
Message content (for contact forms)

This information is used solely to:

Send you updates about VizIQ platform availability and launch announcements
Respond to your inquiries and provide customer support
Share relevant product news and feature updates

You can opt out of these communications at any time by:

Clicking the “unsubscribe” link in any email we send
Contacting us at platform@viziq.co to request removal from our mailing list

We will never sell, rent, or share your email address with third parties for marketing purposes.

1.3 Usage Data

We automatically collect information about how you use our Services:

Product images and room photos you upload
Visualization history and preferences
Device information and browser type
IP address and location data
Usage patterns and feature interactions

1.4 Customer-Uploaded Content

When customers use your embedded Viziq widgets:

Room photos are processed in real-time
Images are not stored permanently unless explicitly saved
All processing is done securely with encryption

2. How We Use Your Information

We use the information we collect to:

Provide and improve our AI visualization services
Process transactions and send billing information
Send important service updates and notifications
Analyze usage patterns to enhance our platform
Provide customer support
Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your data:

SSL/TLS encryption for all data transmission
Encrypted storage for sensitive information
Regular security audits and penetration testing
Access controls and authentication requirements
SOC 2 compliant data handling practices

4. Data Retention

Account Data: Retained while your account is active and for 30 days after deletion
Uploaded Images: Processed in real-time; not stored permanently unless you save them
Usage Analytics: Anonymized and aggregated data may be retained for service improvement
Billing Records: Retained as required by law (typically 7 years)

We do not sell your personal information. We may share data with:

Service Providers: Cloud hosting, payment processing, analytics providers who help us operate our services
Legal Requirements: When required by law or to protect our rights
Business Transfers: In the event of a merger, acquisition, or sale of assets

6. Your Rights

Depending on your location, you may have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing communications

If you are in the European Union or European Economic Area, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

CCPA Rights (California Residents)

California residents have the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information.

7. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze site traffic and usage patterns
Improve our services and user experience

You can control cookie preferences through your browser settings.

8. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our Services.

12. Contact Us

For privacy-related inquiries or to exercise your rights, contact us:

Email: platform@viziq.co

Mailing Address: Viziq 111 Disbrow Rd. Matawan, NJ 07747 USA

Last updated: January 2026